Ordering
Orders may be made emailed directly to theglassbakery_gmail.com. We will let you know the availability and delivery options, and request payment.
Wholesale
Wholesale prices are available to retailers with a physical storefront. We may require a government issued business number and proof of advertising. Minimum purchase applies. A non-refundable deposit of 50% is required before production of order. Prices are exclusive of shipping/delivery charges. Glass may collected from Halifax or Hubbards markets free-of-charge.
Online Auction
To bid on an item the buyer should email theglassbakery_gmail.com with the value of their bid above the minimum bid. The winner is the first person to email with the highest bid by the end of the auction. HST is included in the bid price. The winner has the option to collect the glass from the studio shop or have the glass delivered for the additional charge stated on the online auction page. A surcharge may apply on deliveries outside the province of Nova Scotia, so the bidder may want to The Glass Bakery for details before placing their bid. The Glass Bakery is not liable for losses incurred during shipping. Payments are made through PayPal Email Money Transfer or Visa/Mastercard/Amex via the telephone. Items featured on the online auction are final sale, no returns. Payments must be made to The Glass Bakery within 72 hours of the close of the auction, or the glass will be relisted for sale with The Glass Bakery under no obligation to the previous winning bidder.
Payment
For mail-order delivery and custom glass, payment in full is required before your order is processed. If you are collecting stock glass from Halifax Seaport Market, we may accept payment upon collection. We accept payment by Visa, Mastercard and American Express (telephone orders), PayPal, Interac Email Money Transfer, PayPal Email Money Transfer and Money Orders (Canada Post preferred). A surch
arge of 2% may be applied to PayPal orders.
Gift Certificates
The certificates are available to purchase in any amount greater than $15. They cannot be exchanged for cash and must be redeemed for fused glass produced by The Glass Bakery. The certificate will be applied to the pre-tax purchase price. The issuer is not responsible for lost or stolen cards. If the puchases are returned, the refund will be placed back on the certificate. Any purchases less than the value of the certificate will result in the unused balance being placed back on the certificate. The certificate is non-refundable and may not be resold.
Prices
All prices are in Canadian Dollars and are subject to applicable sales taxes. The cost of our raw materials often changes and we reserve the right to alter the prices at any time without notice, but will inform you of any changes prior to shipping.
Cancellation
Regular orders of stock items (i.e. not custom or wholesale) may be cancelled any time prior to packaging and shipping.
Returns
We offer a "return for credit" policy on incorrect goods. All items for return must be authorized by us and returned in like new condition with the original packaging, within 30 days of our original shipping date or purchase. We will issue a store credit equivalent to the value of any returned goods we accept. Earrings, jewellery and custom work are non-returnable. We reserve the right to charge a re-stocking fee of up to 25%
We cover return shipping costs if we have dispatched an incorrect item. Please sufficiently insure the item and return it in its original packaging along with the original receipt. We will not give credits on uninsured items which arrive back to us damaged. However, please contact The Glass Bakery before returning any glass.
Service charges (e.g. PayPal and Interac) are non refundable.
Special, Discounted & Custom Items
All sales on "special", discounted and custom items are final with no refunds, credits or exchanges. We are not permitted to print images which may breach personal privacy or copyright rules. The image resolution of photo fused pieces will not match the original image - some loss will occur in printing and firing stages. Champagne bubbles are typical of fused glass and are not a fault.
Delivery & Shipping
Shipping dates depend on availability of stock and raw materials. We will advise you of an approximate shipping date once you have placed your order. Usually orders will be shipped within one to three weeks. If an item is out of stock, we will wait until all items are available and ship the whole order as one package - unless you request otherwise (separate shipping charges would apply). In the unlikely event that we are unable to fulfill your order, we are not liable to you except that we will not charge you for that item.
The Glass Bakery uses Canada Post Xpresspost and Expedited parcel services for all national and international orders. We will quote a delivery price before you confirm your order.
Xpresspost and Expedited services include $100 coverage for loss only, we may purchase additional insurance on your behalf from Canada Post for packages valued at greater than $100 and add it to the shipping cost. We will carefully wrap and ship all items with adequate insurance, and once the item has been shipped, the postal carrier is liable for any subsequent loss (but not breakage). If an item is delivered damaged, please email a photograph of the faulty item. If the item arrives damaged because of inadequate packaging we will consider replacing the glass based on each individual case. However, you should email a photo of the damage and wait for our response before returning any goods. Return shipping is at the buyers expense unless indicated by The Glass Bakery as part of the individual case.
Copyright
All images, materials and ideas contained on this website relating to The Glass Bakery are subject to the copyright and ownership rights of The Glass Bakery Ltd. Any images sent to The Glass Bakery for custom work must be copyright-free and not breach any Canadian privacy rules. The customer must have permission by all parties involved to use the image. By sending the image to us, you are granting The Glass Bakery permission to use the image on your piece of glass and hold harmless, indemnify, and defend The Glass Bakery Ltd from all liabilities, demands, damages, expenses and losses arising out of the use of the image.
Warranties, Force Majeure and Indemnity
We do our best to form products that closely match the images in this catalogue but due to the unique nature of glass fusing, no two items are identical. Sizes and weights are approximate and are a guide only. Variations in tone and colour may occur due to the way the different computer monitors and printers render colour, the firing process and the manufacturing of the glass. Small champagne bubbles are a typical feature of fused glass. The Glass Bakery makes no warranty with regards to the fitness-for-purpose of the items in this catalogue or on the website, or for other purposes. Users of this website do so at their own risk. The Glass Bakery Ltd will not be held liable for any failure or delay in performance caused by circumstances beyond its control, including but not limited to, acts of God, fire, labour difficulties, governmental action or acts of war, Internet failure or malfunction. The customer shall indemnify, defend and save harmless The Glass Bakery Ltd from any and all suits, costs, damages or proceedings in which the customer is a party. The customer shall hold harmless, indemnify, and defend The Glass Bakery Ltd from all liabilities, demands, damages, expenses and losses arising out of the use of this website and out of any use, sale or other disposition of our products.
